Information We Collect

When you reach out for corporate floral arrangements or gift services, we gather information you supply willingly. This covers your name, company name, email, phone, delivery locations, and any particular specifications for your floral needs. Payment details are collected at order time, securely processed by our payment partners.

For corporate clients, we may also collect extra business details like company registration data, preferred delivery times, and budget guidelines to tailor our service to your corporate requirements.

Our site gathers certain technical data automatically when you browse. This includes your IP address, browser, device details, and navigation path. We use this to enhance site performance and learn how clients locate our services.

How We Use Your Information

We primarily use your personal data to complete orders and deliver top-notch service. This covers order processing, coordinating deliveries, crafting custom arrangements per your specifications, and staying in touch about your service needs.

We also analyze information to enhance our services and site experience. This helps us identify which corporate floral offerings are most valuable to clients and how we can better support the business community in United Kingdom.

Information Sharing and Disclosure

Gentle Brook Field respects your privacy and does not sell your personal information to third parties. We share information only as needed to provide our services or when required by law.

We may share essential information with trusted partners who support our operations, such as delivery partners, payment processors, and tech service providers. These partners are contractually bound to safeguard your data and use it solely for the services they perform for us.

We may disclose information when required by law, a court order, or government request. We may also share data to protect our rights, property, or safety, or the safety of our customers and staff.

Data Security Measures

We treat the protection of your personal data as a priority and deploy suitable technical and organizational safeguards to shield it. This encompasses safe data storage, encrypted communications, and restricted access to personal information inside our company.

Although we employ robust security practices, no method of internet transmission is completely secure. We continuously update our security practices to guard against evolving threats.

Your Privacy Rights

You hold important rights over your personal data. Subject to relevant laws, you may be allowed to access, amend, erase, or limit how your information is used.

To exercise these rights, contact us using the details at the end of this policy. We will respond within a reasonable timeframe as required by law.

Data Retention

We keep personal data only as long as needed to deliver our services and meet legal obligations. Retention durations vary by the type of information and the purpose for which it was gathered.

Cookies and Website Tracking

Our website uses cookies and similar technologies to improve your browsing experience and understand how visitors use our site. Cookies help us remember your preferences and analyze website performance.

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect website functionality. For detailed information about our cookie practices, please review our Cookie Policy.

Third-Party Links

Our website may contain links to third-party websites or services. This privacy policy applies only to Gentle Brook Field and our website. We are not responsible for the privacy practices of external websites.

We encourage you to review the privacy policies of any third-party websites you visit through links on our site.

Policy Updates

We may periodically revise this privacy policy to reflect changes in our practices, services, or legal obligations. When substantial changes occur, we will update the "Last Updated" date at the top of this policy.

We encourage you to review this policy from time to time to stay informed about how we safeguard your privacy.

Contact Us About Privacy

If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about how we handle your information, please contact us.